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The social life of digital reference: what the technology affords
Resource type
Author/contributor
- Sen-Roy, Mita (Author)
Title
The social life of digital reference: what the technology affords
Abstract
Digital reference service (also known as virtual reference) has become a contentious topic in the library literature, as some critics feel that it threatens reference service more than it enhances it. Through this paper it is hoped that the debate can be refocused after a careful assessment of what exactly digital reference technology can afford and what social impact such affordances could bring. The suggestion will be made that digital reference should be employed as a means to provide reference service as long as the service is designed to play to the strengths of the technology. As such, it is recommended that libraries pursue digital reference service that is local, professional, and with privacy constraints.
Book Title
Digital versus non-digital reference: ask a librarian online and offline
Publisher
Haworth Press
Date
2004
Pages
154
ISBN
0-7890-2442-X 978-0-7890-2442-8
Library Catalog
Google Scholar
Rights
All rights reserved
Extra
ZSCC: 0000009
Citation
Sen-Roy, M. (2004). The social life of digital reference: what the technology affords. In Digital versus non-digital reference: ask a librarian online and offline (p. 154). Haworth Press.
Author / Editor
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